HELP BRING BROOME'S WAV TAXI BACK · 0448 727 239
HELP BRING BROOME'S WAV TAXI BACK · 0448 727 239
FUTURE SERVICE PREVIEW
Whether a booking comes from a hospital ward on an account reference, an NDIS client, a private paying customer, or the driver on the road — everyone gets the access method that actually suits them. Nothing needs a login, an app download, or training.
If a participating provider establishes an account with Wheely Good Rides, staff would not need another complicated portal or app. The proposed process is designed around a simple account reference, followed by phone or email bookings.
The proposed process uses familiar phone and email workflows instead of requiring staff to learn another booking portal. Any privacy, security, consent and recordkeeping requirements would be agreed with each participating provider before an account became active.
Where a written provider agreement exists, completed trips would be recorded against the relevant account reference or purchase order and invoiced on the agreed schedule. No facility-account arrangement is currently confirmed.
People travelling to Broome from Bidyadanga, Beagle Bay, Djarindjin, Lombadina, One Arm Point and other Kimberley communities may require collection from patient accommodation rather than a residential address. In the proposed system, an authorised health service, facility or PATS coordinator could arrange the booking where an appropriate agreement and funding pathway exists.
Subject to authorisation, registration, eligibility and individual agreements, the proposed service may support:
Availability and eligibility would be confirmed before the service launches.
Same simple booking screen the public would use — but the funding source would be selected up front, and the invoice would be prepared for the plan manager instead of the client’s card.
The preview shows how a private passenger could see the fare before confirming and choose an available payment method. Corporate invoicing would only be offered after account terms were agreed.
Passengers would be able to pay by card or cash, with approved funded and account arrangements available where applicable. Every fare would be recorded against the booking, and a receipt would be available regardless of how the passenger pays.
Card details could be stored securely with the passenger’s permission for faster repeat bookings — but keeping a card on file would never be required to travel.
Cash accepted · Card and contactless available · Receipts provided
Businesses, tour operators, and offshore clients can switch to monthly invoicing — same booking flow, just billed on account instead of per-trip card charges. Great for regular airport transfers, crew changes, and group bookings where someone else is paying.
The planned dispatch system would attach the correct booking and payment details before each job appeared in the driver's schedule.
J. Nguyen
Health facility → Cable Beach
R. Malay
Cable Beach → Health facility
Airport transfer — completed
Broome Airport → Cable Beach Club
A driver shouldn't need to check a hospital portal, an NDIS app, and a private booking system — especially not while driving. Every booking, from every source, would land in the same schedule with the funding type already tagged. Tap complete and the system would prepare the correct invoice — NDIS to the plan manager, facility on account, private to the card. One tap, done.
The proposed platform would manage dispatch in real time — when a booking comes in from any channel, it would slot into the next available window automatically. GPS-tracked, ETA shown to the client, and the driver would just follow the queue. No radio, no whiteboard, no missed calls.
Being small is the advantage, not the limitation — here's where that shows up.
Wheelchair type, preferred transfer side, hoist or manual — saved once, available for every trip. No need to re-explain your needs to a new person each time.
One or two vans means regulars get a familiar face, not a random stranger — genuinely reassuring when physical assistance is involved.
After a hospital drop-off: "Want us to collect you again? Just reply with a time." The return trip could be pre-arranged so no one is left stranded at an appointment.
Recurring bookings could be scheduled in advance and updated whenever the passenger's needs change.
Passengers could choose cash, card or an approved funded arrangement. Payment details would be recorded against the booking and receipts provided.
During published operating hours, with expanded availability considered as the service grows — no "no drivers available" moment leaving someone stranded.
Where applicable, PTSS processing would be handled as part of the completed trip workflow.
Trips run, on-time rate, invoiced against the account — no chasing, no radio silence.
...and that's what makes us Wheely Good.
No matter which screen a booking comes from, it lands in the same place — so the driver never has to think about who's paying, and nobody on the other end has to chase anything down.
A commercial dispatch platform is being evaluated to manage bookings, scheduling, passenger notifications, GPS information and payment workflows. Final platform selection, configuration, integration and regulatory suitability will be confirmed before launch. Subject to final agreement, the platform would read the booking — funding type, calculate the correct rate and slot the job into the shared driver schedule.